Sphere-Intelligence

Sphere Competency & our Value

Achieve Our core values are the cornerstone of who we are, what we stand for and what we do.Togetherness - Teamwork - Tough.

SERVICE EXCELLENCE

Achieve excellent customer service, strive to exceed.

UPDATE KNOWLEDGE

We are the ones who seek knowledge update in both work and personal lives

OBJECTIVES

We Act and speak according to what we supposed

CUSTOMER FOCUS

We treat every client with the utmost proprietly and dignity. We are focus and listen.

VISION + MISSION

Become top 5 admired marketing research company with technology as a key difference among the others.

Our same historical background and experience, we carry a mission if or company is not only a place of work, but a second home for us and a convenient place to our client. Our noble missions are:

Be a great working place where people will be inspired to be the best they can and create welfare of all employees, families, share-holders and company stakeholders.

Create the best relationship with all employees, shareholders, corporate stake-holders and clients.

Maximize long term proﬁts to all company stakeholders.

Become a high effective organization, lean, fast-moving organization, well knowledge in technology and always hungry for new knowledge.

International standard results and solutions.

Explore Our Projects

We do both Quantitative & Qualitative research Projets, and cover today 12 countries: DRC (Congo-Kinshasa), Congo-Brazza-ville, Rwanda, Cameroun, Ethiopia, Chad, Niger, Central Africa (CAR), Kenya, Burundi, South Africa & Egypt.

MYSTERY SHOPPING

To provide from "Customer Experiences" - Mystery shopping help organizations to measure their service level

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USAGE & ATTITUDE STUDY

To “understand a market” and identify customer usage and customer attitude toward products and services.

COMMUNICATION RESEARCH

To identify effectiveness communication organization, also to know patterns of customer toward communication

BRAND RESEARCH

To identify company brand health, and to know threats and opportunities from customer insight. Brand research assists with the creation, development and strengthening of brands.

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Some Fun Facts

We are supported by more than 13,500 ﬁeld teams, 2750 Quality supervisors, 28 Qualitative studies moderators and 46 analytics experts who are spread out across AFRICA, able to cover various research methods : FGDS, IDI, Mall intercept, CLT, CATI, MS, Intelligence , Analytics & PBC.

Interviews conducted

Regular Clients

Projects covered

Cities & Villages covered

Our Happy Clients

Gfk, Senior Leader. via Twitter

“Fast, flexible and easy to work with. SPHERE INTELLIGENCE provided us with valuable Inputs in survey development, research and Insights—ahead of schedule. We look forward to working with them in the future. ”

Transparency International.

“We partner with SPHERE INTELLIGENCE time and time again because they are creative in project design, rigorous in project execution, and always responsive to our needs. In the end, they deliver as promised, and more.”

Dynata, Operations Leader. via Twitter

“SPHERE INTELLIGENCE has worked professionally at all times with very competitive costs, enabling clear presentation of the results to identify key trends and areas for growth and improvement of Customer Services team now and in the future.”

Our methotodologies

“In today’s complex and fast-moving world, what we need even more than foresight or hindsight is insight.”

Face to face interview (F2F/ H2H): Our ﬁeld team very excellent in conducting face to face interview, with respondents in housing area, public area and corporation area.

Focus Group Discussion: We are familiar with various participants, from students, housewives, teenagers, businessmen, to company manager. We make sure to exploring respondents opinion in depth.

We are able to perform data collecting in malls, department stores or other public areas.

In-Depth Interview: Our highly skilled IDI team ensure that implicit statements are probed.